Privacy Policy
Last updated: 07/30/2026
Engine Rebuild respects your privacy and aims to handle personal information lawfully, fairly and transparently.
This Privacy Policy explains what information we collect, why we use it, who we may share it with and the rights available to you.
- Who We Are
The data controller is:
Trading name: Engine Rebuild
Legal company name: Engine Rebuild
Company number: 0745 0551 067
Workshop address: Unit D5 Windsor Trading Estate Billericay CM11 1QE, UK
Privacy email: info@engine-rebuild.co.uk
Telephone: 0126 8949 386
- Information We Collect
We may collect the following categories of personal information.
Identity and Contact Information
- Name
- Telephone number
- Email address
- Postal address
- Collection or delivery address
Vehicle Information
- Registration number
- VIN
- Make and model
- Model year
- Engine code
- Mileage
- Service history
- Fault descriptions
- Diagnostic reports
- Vehicle and engine photographs
Transaction Information
- Quotations
- Deposits
- Invoices
- Services purchased
- Warranty records
- Collection and delivery details
Where card payments are processed by a payment provider, we may not receive or store the complete card details.
Communication Information
- Contact-form submissions
- Emails
- Telephone notes
- Text or WhatsApp messages
- Complaints
- Warranty correspondence
- Customer-service records
Website and Technical Information
- IP address
- Browser type
- Device type
- Approximate location
- Pages viewed
- Referral source
- Cookie identifiers
- Website interaction information
- How We Collect Information
We may collect information:
- When you complete a website form
- When you request a quote
- When you contact us by telephone, email or messaging service
- When you visit our workshop
- When you book recovery, delivery or engine fitting
- When you submit a warranty claim
- Through cookies and similar technologies
- From recovery providers, garages or referral partners
- From vehicle-registration or compatibility services
- From payment and fraud-prevention providers
- How We Use Personal Information
We may use your information to:
- Respond to enquiries
- Identify the correct vehicle and engine
- Check engine compatibility
- Prepare and manage quotations
- Arrange vehicle recovery or delivery
- Supply, rebuild or fit an engine
- Provide progress updates
- Process payments and invoices
- Administer warranties
- Handle complaints
- Maintain service records
- Prevent fraud and protect website security
- Improve our website and services
- Meet legal, accounting and regulatory duties
- Send marketing communications where permitted
- Lawful Bases
Depending on the activity, we may process information because:
- It is necessary to take steps before entering a contract
- It is necessary to perform a contract
- We must comply with a legal obligation
- We have a legitimate business interest that does not override your rights
- You have provided consent
Consent is generally used for optional marketing and non-essential cookies. You may withdraw consent at any time.
UK privacy information should explain the purposes of processing, lawful bases, recipients, retention and individual rights.
- Engine and Vehicle Information
A registration number, VIN and engine code may be needed to identify a compatible engine. We use this information to reduce incorrect supply, fitting delays and repeat mechanical problems.
Vehicle information may be shared with engine suppliers, parts providers, garages or technical-data services where necessary to answer an enquiry or complete the requested service.
- Sharing Personal Information
We may share necessary information with:
- Vehicle recovery operators
- Engine and parts suppliers
- Couriers and delivery companies
- Specialist garages and machining providers
- Payment processors
- Website hosting and IT providers
- Customer-management or communication platforms
- Analytics providers
- Accountants, insurers and legal advisers
- Government bodies, regulators or law-enforcement authorities where required
We do not sell personal information to third parties.
Each provider should receive only the information reasonably required to perform its role.
- Messaging Services
Where you contact us using WhatsApp or another third-party messaging platform, that provider may process information according to its own privacy terms.
Do not send payment-card information, passwords or unnecessary sensitive information through messaging applications.
- Cookies and Analytics
Our website may use:
- Strictly necessary cookies
- Security cookies
- Preference cookies
- Analytics cookies
- Advertising or marketing cookies
Strictly necessary technologies may operate without optional consent where legally permitted. Non-essential cookies and similar technologies should not be activated until the visitor has made an appropriate choice through the cookie banner.
Visitors should be able to accept, reject or manage non-essential cookies. Details of the cookies actually used should be listed in a separate Cookie Policy or cookie-preference panel.
- Marketing
We may send service updates or marketing communications where you have consented or where another lawful basis permits this.
You can unsubscribe by:
- Using the unsubscribe link in an email
- Contacting info@engine-rebuild.co.uk
- Changing your cookie or communication preferences
Withdrawing marketing consent does not affect essential communications about an active quotation, booking, repair or warranty.
- International Transfers
Some technology providers may process information outside the United Kingdom.
Where this occurs, we will use an appropriate lawful transfer mechanism and take reasonable steps to ensure the information receives suitable protection.
- Data Retention
We retain information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, warranty and dispute-resolution requirements.
Information may be retained for longer where a legal claim, investigation or regulatory obligation requires it.
- Data Security
We use reasonable technical and organisational safeguards intended to protect personal information from unauthorised access, loss, alteration or disclosure.
Measures may include:
- Encrypted website connections
- Restricted staff access
- Password and account controls
- Secure hosting
- Software updates
- Backup procedures
- Processor and supplier checks
No internet or electronic-storage system can be guaranteed completely secure.
- Your Rights
Depending on the circumstances, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent
- Complain about how your information is handled
Some rights are subject to legal limits and may not apply in every situation.
Send requests to info@engine-rebuild.co.uk. We may need to verify your identity before responding.
- Complaints to the ICO
You may complain to the Information Commissioner’s Office if you believe your personal information has been handled incorrectly.
We would appreciate the opportunity to address the concern first, but contacting us does not remove your right to approach the regulator.
- Children
Our services are intended for vehicle owners, businesses and adult customers. We do not knowingly target or collect information from children.
- Third-Party Websites
Our website may link to third-party websites or services. We are not responsible for their privacy practices, and visitors should review their policies separately.
- Policy Updates
We may update this Privacy Policy when our services, technology providers or legal obligations change.
The latest version will be published on this page with a revised update date. Where a change significantly affects how we use existing information, we will take reasonable steps to provide additional notice.